Hospitals are complex organizations that deal with a wide range of patient needs. In order to provide the best possible care, hospitals need to be able to communicate effectively with patients, their families, and other healthcare providers. Call centers can play a...
Hospitals are under increasing pressure to improve efficiency and productivity. One way to do this is to automate the outbound calling process. A predictive dialer can help hospitals do this by automatically dialing numbers and connecting calls to agents when someone...
Telephony is a critical part of any hospital’s operations. It is how staff, patients, and families stay in touch, and how information is exchanged. However, traditional telephony systems can be inefficient and difficult to use. This can lead to lost calls,...
Communication is essential for any hospital. It is how staff, patients, and families stay informed about what is happening at the hospital, and how they can get involved. However, communication can be challenging, especially in large hospitals. There are many...
Computer telephony integration (CTI) is a technology that integrates telephones and computers. CTI systems allow users to make and receive calls, transfer calls, and view caller information all from their computers. This can free up staff time, improve customer...
